Giant 2W  
Covid-19 FAQ

  • Race 1 -  rescheduled to 10 April 2022

  • Race 2 -  rescheduled to 14 May 2022

  • Race 3 - rescheduled to 11/12 June 2022

  1. How will I know if a race will go ahead or not?

If we are in a lockdown or the Government has forecasted a lock down date we will do our best to ensure you are very well informed.  Given the current environment, things can change very quickly right up until race day. We recommend that you continue to monitor your emails and our Facebook page for updates. 

  2. Race 3 has been rescheduled to 11/12 June 2022  - WHAT ARE YOUR OPTIONS?

If you are happy to roll with the rescheduled date you can sit back and relax

If you are unable to make the new Race date (11/12 June 2022) – DON’T WORRY, WE HAVE OPTIONS FOR YOU!

Simply make contact with our team before 5pm on Monday 14 Feb by clicking on the option that best suits your scenario below: 

  • Option 1: 100% refund of entry fee (less processing fees). If you have a Full Season Entry, then we will calculate a proportional refund of the Race 2 fee for you. No withdrawal fee will be applied (waiving the usual $30 fee). This option ends at 5pm on 14 Feb 2022   Click here

  • Option 2: Rider transfers the entry to a friend. $30 Transfer fee will apply. Click here 

  • Option 3: Want to transfer your RACE A entry to next season? No worries, click on the below link before MON 14th FEB and you have a credit for 1 race during next seasons 22/23 Giant 2W Series. Click here

Important note:

Options 1 & 3 will be available for a minimum of 10 days after any rescheduling announcement. After that period as indicated above, standard Terms and Conditions will once again apply

  4. What happens if the event cancels (indefinitely) as a result of Covid-19 related challenges?

We plan to do everything we can to ensure the race runs, and rescheduling is our preferred option. But there is a point within the last few days leading into the event where hard costs have accumulated to a point where rescheduling is not practicable. In the extremely unlikely event that we are forced to cancel in close proximity to the event due to a change in Alert Level, then the following refund options will be applied:

a. If the cancellation occurs more than 14 days out from the event:

Option 1: 100% refund of entry fee (less applicable fees).  If you have a Full Season Entry, then we will calculate a proportional refund for you.

Option 2: Rider receives a Race credit for entry into Race 3 of the 2021/2022 season, or Race 1 of the 2022/23 season if you have a full series entry. No fees apply.

b. if the cancellation occurs less than 14 days out from the event 

Option 1: 50% refund of entry fee (less applicable fees).  If you have a Full Season Entry, then we will calculate a proportional refund for you.

Option 2 (only if we are outside of 6 days pre event): Rider receives a Race credit for entry into Race 3 of the  2021/2022 or Race 1 of the 2022/23 season if you have a full series entry. No fees apply.

  5. What happens if the event cancels (indefinitely) as a result of other factors outside of the organisers control?

According to the Terms and Conditions on our website and the Consumer Guarantees act, technically there is no obligation for the organiser to refund in this situation. However, in this extremely unlikely scenario, our approach would be to calculate the hard costs incurred to date, and issue a proportional refund to riders for the balance (rather than following the letter of the law). Again, our objective would be to avoid this situation and reschedule/postpone if we can reasonably do so. 

  6. What exactly are the “applicable fees” referred to above and in the Terms and Conditions?

Applicable fees include credit card / transaction fees, booking fees, and any hard event costs that have been incurred to suppliers/partners by the organiser at the time of cancellation or rescheduling. 

  7. What are the dates of the series now? 

  • 10 April

  • 14 May

  • 11 & 12 June 

  8. I am not happy with the approach that the 2W is taking on this, and I want out. What are my options?

Our standard Terms and Conditions on Refunds and Transfers apply. Refer to https://www.enduronz.com/enter-now 

 

  9. What if I have a full series entry and can’t make the rescheduled date?

Refer to FAQ #3.

  10. I am in the vulnerable health category; how will you keep me safe?

We commit to only running a race in a manner that is compliant with Ministry of Health Guidelines, including the ever evolving Covid Alert Level Guidance and new Traffic Light System as it is implemented.

  11. How do I process a refund (and what are the terms and conditions that apply)?

Refunds can be processed up until 2 weeks out from Race day, but they will incur a $30 withdrawal fee. Please complete the refund form which can be found at www.enduronz.com/changedetails

  12. I feel unwell, can I withdraw from the race? 

Yes - Please complete the form at www.enduronz.com/changedetails. A $30 withdrawal fee will apply. 

  13. Can I transfer to another race?

Yes, if there are spaces available.  A $30 transfer fee applies .

  16. Will there be food?

As long as we remain compliant with MOH guidelines, yes! 

  17. Can I transfer my entry to someone else?

Totally, please complete the form by filling in your details at www.enduronz.com/changedetails. There is a $30 transfer fee to do this. 

  18. Who can I contact about this, it sucks.

Feel free to email the Event Director Craig Murray at craig@intrinsicevents.co.nz

  19. I am from x publication, who can I talk to about the decision-making process? (Media Enquiry)

Feel free to email the Event Director Craig Murray at craig@intrinsicevents.co.nz

  20. How will the shuttles run in Orange or Red

Based on current information, Shuttles will be able to run at full capacity, but face coverings may be required.